Every downloadable video and every video clip is worth a certain number of tokens. In general, video clips that are one minute in length are valued at one token and 5 minute video clips are valued from between 3-5 tokens. Full length downloadable movies have a broader range in token price, but are in general from between 20-35 tokens.

What do I need to do first to begin using tokens?

You will need to go to our token purchase page and choose the quantity of tokens you would like to purchase. During the payment process you will be asked to select a username and password.
After you complete your purchase you will be ready to begin watching any downloadable movie or video clip you see on the site provided you have enough tokens in your account. How many tokens you have is automatically adjusted as you make your purchases. The two biggest advantages of using the token system are that you don't have to keep going through the whole purchase process each time you want to view something and that you get the opportunity to save big when you buy greater quantities of tokens at once.

How do I start viewing a downloadable movie or video clip?

Once you have tokens in your account it is very easy to begin viewing whatever downloadable movies or video clips you would like to see. To download a movie or video clip simply click on the play button of the video you want. Depending on your operating system you may get a series of small pop up windows with warnings, continue, cancel buttons, etc., and you may have a choice of where you will download to on your hard drive. Be sure to pay attention as to where the file is being saved on your hard drive. That is, what folder it is being saved to. Once the download is complete unzip the file (this may happen automatically). Double click on the file on your hard drive to open it. The first time you open the downloadable movie or video clip your Windows Media player will request your username and password and then confirm how many tokens will be used on the downloadable movie or video clip as well as give a running balance of your token account. The designated number of tokens will be debited from your account, a license to play the video is sent to your computer and the video begins playing automatically. You will have unlimited plays indefinitely unless you erase your licenses (see information regarding licenses below).

How long is my license good for?

All downloadable movies and video clips are supposed to have have unlimited plays. However due to current deficiencies in the Microsoft Windows Media license system we do not guarantee that the videos will play indefinitely. Here is why. The video licenses that allow you to play your downloadable movie or video clips remain active until you make changes to your operating system. If you upgrade your operating system or initialize your hard drive the video licenses that render the videos playable will no longer be recognized as valid. Thus, if your downloaded movie or video clips used to play, but are now asking you to enter your User Name and Password as well as wanting to deduct more tokens from your account then you have most likely erased your licenses from your computer. The easiest solution for this problem is to either purchase a new license with tokens you currently have and contact us and we will give you a credit for the tokens you had to use twice. Alternatively you may just simply contact us and we will credit your account with enough tokens to obtain a new license. You do NOT need to download the movie or video clip again. In either case it is very important when contacting us to provide us with your user name and subscription number that you received when you made your original token purchase. Please note that all customer service issues may take up to one business day to be addressed.

Will the tokens work with my Macintosh?

Currently the Digital Rights Management (DRM) technology employed by the token system does not support Macintosh operating systems. We have no choice over this as DRM is a Microsoft product and they simply haven't made the technology available for Mac at this point.

May I burn a CD / DVD?

Your downloadable movies and video clips may not be written to CD or DVD. You may however download your movie or video clip from 2 different IP addresses. We are doing this so that you may view at more than one location such as work and home. Remember the downloadable movie or video clip yo purchase is strictly for personal use only.

What can you tell me about Movie and Video Clip quality?

We offer all full downloadable movies in medium and high resolution. The big advantage to the medium resolution is that the file sizes are approximately half the size and thus have quicker downloads and take up less drive space. Of course, the higher resolution option will have a better picture.

I can't get my download started and/or no pop-up box appears after I click the "Play" button. What's wrong?

If the links to download are not working or the initial small pop up does not respond it is most likely that the javascript is not enabled on your browser. On most browsers the javascript settings can be found in the internet options window (under the tools menu). Select the security tab and click on custom level. Look for all items with the word java or script and ensure all are enabled.

When I view my video the quality is poor. What is the problem?

Video files are very large and very CPU and memory intensive. If you don't have at least 64 MB of RAM and a pentium II processor we recommend only viewing the video clips. If your computer has significantly lower statistics than we just mentioned you may even have problems with the video clips in which case we recommend waiting until you have upgraded your computer before purchasing. Sorry. In general the slower the computer the less smoothly the movie or video clip will playback. If you experience stuttering during playback then this is a sign that your computer is not fast enough to play the movie or video clip. In general, it is best when playing a movie or video clip on your computer to close all other tasks so that only the video player is running. This will help playback quality.

I have a telephone modem connection. Are downloadable movies and video clips good for me?

If you have a telephone modem connection you should not consider trying to download a full movie. However, the 1 minute video clips are a reasonable option for you; although they will still probably take 5-10 minutes to download. If you have DSL or a cable connection you should have no problem downloading anything; however, keep in mind, even with a fast connection it can take a little while to get a full movie as some of the files are as big as 600MB.

Do I have a video player on my computer to watch what I download?

Assuming your computer uses Microsoft Windows (virtually every PC does) than you will have a suitable player on your computer. However, to use the token system you will need a very current version of the Microsoft Windows Media Player. In most cases, if you do not have a new enough version, your computer will prompt you to go get the newest version which is free. Just say "OK" to this prompt if you trust Microsoft to put the newest version of Windows Media Player on your computer. Other media players (e.g., Real Player, Quicktime, etc.) can play .wmv files which is what you will be downloading. However, the technology behind the token system is from Microsoft and it is our understanding that you will need to use the Windows Media Player for the license to work so we recommend using it for the best results.

What happens after I purchase tokens?

Here is how the token system works:

1. Click on a link to play a video clip.

2. A pop up box appears stating you will need a license, .... Are you sure you want to open the web page to obtain a license? You should choose "yes". If this step does not occur, click here.

3. A new window appear with the title "License Acquisition". It tells you how many tokens what you are trying to access will cost and asks for a user name and password. After entering your user name and password you click on the authenticate button.

4. You then get a confirmation window asking if you really want to spend "x" number of tokens. You choose yes if you want to see the video clip.

5. Another window appears which informs you that your license is being acquired. Once your license is acquired the play button in the window becomes activated and you can click it.

6. After clicking the play button there is a small delay and then the clip will begin to play. You then may continue to play it as often as you like provided you do not delete the cookies from your computer as this is where the license is kept which allows you to play the video clip.

If you are having trouble getting your video clip to play, please let us know what step you are having problems with when you Contact Us.

If I have a question or need assistance how quickly will I receive an answer?

All questions and customer service issues are generally answered within one business day or less. Questions and customer service issues that we receive during the weekend are answered on the following Monday.